Morza Prowash L.L.C. Terms and Conditions

Legally Binding Agreement: 

By signing a contract or accepting the estimate with Morza Prowash, LLC, you are signing a legally binding contract for work to be completed at an agreed-upon price. In the event that you break this contract, all deposits made to the company shall be surrendered as damages. 

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Safety Policy: 

Safety is our number one priority. By nature our work can be inherently dangerous and we train to deal with as many scenarios as possible. We reserve the right to walk away from any project that we feel is not worth the risk. 

 

Minors: 

We require an adult to be present at all times when a minor is home. If we show up to a job where a minor is home alone, our cancellation policy will go into effect and you will be charged accordingly. The home can be vacant but please let us know before hand and give us direction to access. 

 

Pets: 

We know you love your pets, and so do we. But we've still got a job to do. Please keep your pets in a safe place so we can work without interruptions. Remember that your pets act differently around strangers when you're not there. Please don't leave us in a vulnerable situation. Our job may require us to open windows, doors, gates, and require us to access different areas of your property. Please have a plan to let us access the areas we need uninterrupted and keep your pets safe. All of our jobs have budgets so we may have to raise your price if we are spending extra time on this matter.  

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Satisfaction: 

We want you to be happy. If you're not completely happy with our work we will either try to come out and make it right or refund your money. We ask that you please communicate with us so we can learn and fix any issues that arise. 

 

Service Refusal: 

Some jobs may not be worth the financial gain due to general liability or safety risk as a business and we reserve the right to refuse service. Some jobs may be out of our scope of work and we reserve the right to refuse service. 

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Cancellation: 

We require 72 hours notice for cancellations. Cancellations with less notice will be subject to a 10% of job charge. Same day cancellations will be subject to 80% of job charge. Policy will be waived in reasonable circumstances beyond customer's control.

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Exclusions: 

Exclusions on all projects unless otherwise specified: Additionally insured certificates, waiver of subrogation, permits, bonds, inspection fees, water supply/source, traffic control / lighting, dust control, trash hauling, drilling or screwing (screen installation), standby of other contractors, overtime / night Work, trash receptacles / hand washing station / portable restrooms, any work unless specifically included in estimate. 

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Access:

Access must be granted to all places requiring admission, codes or other access procedures for the purpose of our work including access to water and bathrooms. If we cannot access your property for the agreed upon service you may be subject to rescheduling fees or extra waiting costs.  

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Special Equipment:

Special equipment needed to complete a project will be billed at rental cost and all associated expenses plus 15%. You will be notified in the event special equipment is needed. 

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Other Expenses:

Customer or contractor shall pay for any and all waiver of subrogation or bonding requirements, special insurance or insurance requirements beyond what we hold for insurance limits and any other special requirements required on their specific project. 

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Product Warranties: 

All warranties are limited to those offered by the manufacturers of the products used. Morza Prowash, LLC makes no additional warranties. If you ever have a concern regarding our work, Morza Prowash, LLC should be notified immediately. 

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Rain: 

Rain happens. Please follow our cancellation policy in the event of rain. If you're scheduling during the rainy season and you know you'll cancel then please reschedule for a different time of year and within our cancellation policy. Dirty windows create dirtier windows in the rain and clean windows are clean in the rain. 

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Access: 

Access must be granted to all places requiring admission, codes or other access procedures for the purpose of our work including access to water and bathrooms. If we cannot access your property

for the agreed upon service you may be be subject to rescheduling fees or extra waiting costs

 

Water Usage: 

By signing this agreement, you agree to provide Morza Prowash, LLC the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available. 

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Electrical Usage: 

By signing this agreement, you agree to provide Morza Prowash, LLC the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required it will be at an additional charge. 

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Color and Tone Concerns: 

The properties and species of wood age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood. Morza Prowash, LLC and its associates attempt to represent the final finish color and tones as best as possible.While we can often give you an idea of the overall color or tone you must expect some variance in the overall finish. 

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Courtesy:

While Morza Prowash, LLC is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. Children and pets must be kept off the work surface for at least 4 hours after our work is completed. This is for your safety as well as our own. 

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Estimates:

Pricing is based on questions being answered accurately. If they're incorrectly answered we reserve the right to adjust our pricing or terminate our estimate/contract completely. We price our job based on quantity of work, access and how much time we think it will take based on other factors. Your estimate is good for 30 days only. The schedule of work shall be mutually agreeable to both parties

 

Price Match:

Everyone wants a good price, including you. We will price match any written estimate you receive from a competitor that has the same credentials as us. The scope of work has to be exactly the same, no more, no less. 

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Payment Terms: 

Payments to Morza Prowash, LLC are due as per the contract schedule and are to be paid by check or cash. All balances are ALWAYS due upon completion of the job. Any variance to this policy must be agreed upon and in writing on our contract. Late charges will be immediately assessed on all balances not paid in accordance with contract terms. We ask that you respect this so we can pay our employees, sub contractors and vendors on time without cash flow issues. If your invoice goes past 30 days, you will be subject to 1.5% interest per month from invoice price. Accepted payments are cash, check, and all major credit cards.  The customer agrees to pay any collection cost incurred by Morza Prowash, LLC related to the collection process of outstanding balances. 

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Price Raises: 

No one likes prices going up, we get it. Unfortunately business expenses go up annually due to inflation and other factors. To keep our business financially healthy we reserve the right to raise prices. This could mean a price change on your original service, next service, or multiple services later. You will be notified of price changes before any work begins. 

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Scheduling: 

Scheduling in a business whose productivity relies upon the weather can be difficult. Inclement weather may affect scheduling.We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes. 

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Removal & Replacement of Deck Contents: 

Removal and replacement of grills, deck furniture, planters, and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage or for storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items. 

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Stains: 

Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all. 

 

Watertight:

Morza Prowash, LLC Services expects your property to be in good repair and weathertight. This includes, but is not limited to all electrical services including receptacles and light fixtures. Doors and windows shall also be weathertight. Morza Prowash, LLC Services is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, or repair of electrical related items or doors or windows. Morza Prowash, LLC cannot guarantee removal of artillery fungus from exterior house surfaces. 

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Window Spotting: 

Windows may become water spotted as a result of our services. Spot free window cleaning is not part of house soft wash. We offer spot free window cleaning services. 

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Concrete: 

The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, sidewalk, or concrete slab.

 

Damages: 

Morza Prowash, LLC is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters, and leaders and improper caulking. In every aluminum siding case and in some cases with vinyl siding ,the sun and weather will bleach the color or cause fading. Power washing, which entails the removal of chalky, gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to stand out. Morza Prowash, LLC will not be responsible for such conditions. Morza Prowash, LLC will not be responsible for loose mortar that may dislodge during the cleaning process. 

 

Accidental Damages: 

We ask that you move valuables and breakables before our arrival. Our company will replace anything in the event we accidentally break something while working. If something breaks while it's being used as designed then the customer will be responsible. Example: We drop a tool and it breaks a window, we will replace the window. Example: We open the window as designed and the window slams shut and breaks, the customer will be responsible. Sometimes things just break and we were the next one to touch it. Common damage we see: 

• Scratches 

• Glass isn't perfect. When it's dirty or in different lighting, you can't see imperfections. It's common for scratches or other blemishes to be revealed after the glass is cleaned. Rest assured we don't use any equipment, supplies or methods that cause these issues. Scratches can come from a factory, supplier, transportation, installer, numerous tradesmen during construction, pets, or someone simply bumping into it. Our company is not liable for scratches. 

  • Bent Screen

•  Screens are commonly bent from someone putting pressure in the middle of the frame. Screens also sit in the sun and naturally deteriorate over time. We will remove all screens properly without putting pressure in the middle of the frame and return them the same way. We will not be liable for bent or ripped screens unless we accidentally caused it. 

  • Broken Seals 

• Broken seal or failed seal is a term used to describe a bad seal around the window that allows moisture to build up inside. These are common on all types of windows and eventually happen to all dual pane windows. The more harsh weather or sun a window gets, usually the faster the seals go bad. No one can cause a broken seal. If your window looks foggy or has moisture in it, you most likely have a broken seal. Our company is not liable for broken seals. 

  • Hard Water Spots or Mineral Staining

•  Hard water on glass is from water drying out and the minerals being left behind to cause stains. Depending on how severe the minerals are, how much sun the area gets, how consistently it gets wet, what kind of minerals are in the water, how long it's been on the surface and other factors will determine if the stains will come out. These are common from sprinklers, hosing or pressure washing a house, condensation on windows, rain, watering plants etc. Make sure that you avoid getting your windows wet as much as possible and try to get them cleaned as soon as possible after. Soft water will still leave damaging stains and should not be used on your glass. We use special techniques and supplies to remove what we can on the surface of the glass. If the stains are deeper than the surface then you may need to replace the glass or hire a restoration company. Our company is not liable for hard water spots or mineral staining.